Shipping Policy

At LumiPage, each order is carefully crafted with love and precision. Below you'll find all the details regarding our shipping times, coverage, tracking, and important conditions.

🌎 Where We Ship
We currently ship to the following countries:

United States
Canada
Germany
Australia
Bulgaria
France
Greece
Hungary
Ireland
Italy
New Zealand
Netherlands
Poland
United Kingdom
Singapore
Sweden
Switzerland
Ukraine

🕒 Processing & Delivery Times
All of our products are custom-made, which means we need time to create them before shipping.

Production time: 1 to 3 business days

Shipping time:

United States: 8–12 business days
Canada: 8–15 business days
All other countries: 6–10 business days

Please note: All times are estimates and may vary slightly depending on customs, local holidays, and courier operations.

📦 Shipping Costs & Tracking
We offer one secure paid shipping method for all destinations.

Every shipment includes a tracking number that you can monitor directly on our website.

The shipping carrier may vary depending on the destination country.

📍 Delivery & Missed Deliveries
If your order cannot be delivered:

The courier will usually leave it at a local pickup point, where it will be held for approximately 7 days.

If the package is not collected within the timeframe, it will be returned and we will issue a full refund.

✏️ Wrong or Incomplete Address
If you entered the wrong shipping address:

Please contact us as soon as possible at lumipage.us@gmail.com.

If the order has already shipped, you can usually select a local pickup point using the tracking app provided by the courier in your country.

We are not responsible for delays or non-delivery due to address errors made by the customer.

❌ Customs Delays
In rare cases, your package may be held at customs. If that happens:

We will notify you and assist in resolving the issue.

If the package remains stuck for too long, you will receive a full refund.

📮 P.O. Boxes
Yes, we do deliver to P.O. boxes where local courier services support it.

📦 Damaged Packages
If your order arrives damaged or defective, please:

Contact us within 72 hours of delivery at lumipage.us@gmail.com.

Include clear photo/video evidence of the damage.

We will gladly offer a free replacement at no additional cost.

🚫 Express or Priority Shipping
We currently do not offer express or priority shipping options, as each product is made to order and follows a carefully managed production schedule.